Derek T from said on July 30, 2011

“Many thanks for arranging AM Thursday delivery and for picking up the cost.

May I just say that I always believe the mark of a good company is not just how they operate when things are going normally, but really how they perform when things get fouled up. I am happy to say that I feel you have responded very well both in communication and in action. This incident has not in any way generated a negative feeling but has in fact greatly enhancing my opinion of you organisation. Well done!"

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