Warranty Periods and Extended Warranty Plans
Most UPS Warranties generally run for 12 months and include any associated labour and parts (excluding batteries). Batteries tend to be covered by the battery manufacturers on a pro-rate basis. Up to 10kVA the warranty period may be 24 months and most warranties can be extended to 36 months through model specific warranty extension plans.
‘Plug and Play’ UPS are user-commissionable and care should be taken to ensure the installation is made in accordance with the relevant manufacturer’s technical guide.
For hardwired UPS, will require electrical installation and commissioning. Please note that some manufacturers may void the warranty terms for a particular uninterruptible power supply installation if it has not been installed by an IEE certified engineer and/or commissioned by a manufacturer trained and certified engineer.
Other power protection products typically have a 12 month warranty period.
Swap-outs and Onsite Repairs
Should a UPS system fail or alarm, please contact our technical team who will attempt to clear the alarm or fault condition remotely. If this is not feasible our returns procedure will be applied for ‘Plug and Play’ systems and a swap-out initiated. Hardwired UPS systems will require a site visit and this will be made within a reasonable time frame. UPS covered by a maintenance plan will have a field response in line with their maintenance plan terms. These are typically 4 clock hours (24-7), same working day or next working day.
Our Power and Energy teams are available to review your requirements – call them on 0800 978 8988 seven days a week. Tenders, specifications or brochures can be sent as attachments to your email or please fax them to 0845 519 3639 – we will come back to you very quickly.