Eaton Services – UPS Service Plans
When you first purchased your UPS or DC system, it was because you needed to be certain that your core business could go on uninterrupted in the case of power disturbances, and that it could be shut down safely and in a controlled fashion if the disturbance persists.
The expected usable life of a UPS system is many years, often more than a decade. You wouldn’t expect your vehicle fleet or your manufacturing machinery to continually give you the same quality output if you run it for a decade without maintenance, would you?
The same applies to UPSs and DC systems. As years go by, the attached loads will vary. Batteries will need changing. The devices need periodic cleaning to prevent overheating. Connections and cabling need to be inspected. Software upgrades have to be installed. And so on.
Service Plans
| Action | Basic | Fully Comprehensive | Fully Comprehensive | Fully Comprehensive |
|---|---|---|---|---|
| Standard Features | Safe | Standard | Enhanced | Premier |
| 1 PM per year (during normal working hours) | Tick | Tick | Tick | Tick |
| Technical updates | Tick | Tick | Tick | Tick |
| 24 × 7 Hotline | Tick | Tick | Tick | Tick |
| 25% Discount on Labour | Tick | – | – | – |
| Travel & Labor included | – | Tick | Tick | Tick |
| 25% Discount on Spares | Tick | – | – | – |
| Spare Parts included (excludes batteries and AC/DC capacitors except under warranty) | – | Tick | Tick | Tick |
| Emergency Service response, travel to site the Next Working Day | Tick | Tick | – | – |
| Emergency Service response, travel to site within 6 hours 24/7 | O | – | Tick | – |
| Emergency Service response, travel to site within 4 hours 24/7 | O | – | – | Tick |
| Main Options | ||||
| Additional PM visits | O | O | O | O |
| PM Out of Hours, Mon to Fri | O | O | O | O |
| PM at weekends or holidays | O | O | O | O |
=Included feature O=Optional – Chargeable (see conditions)