Critical Power Supplies - Facebook-double Critical Power Supplies - Twitter-double Critical Power Supplies - Linkedin-double Critical Power Supplies - Google-plus-double 24 Hour: 0800 978 8988 Int: +44 (0)1844 340122
Find Your Supplies >

Cisco smartnet

Product (ex VAT):
£340.79
Product (inc VAT):
£408.95
ETA 2 - 5 DAYS
Call for information

Your network is the lifeline that connects your customers to goods and services. The effects of downtime can significantly decrease productivity, erode customer confidence, and result in lost revenue. SMARTnet helps you reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service.

Features and Benefits

Cisco® SMARTnet® Service is essential to keeping your business functions available, secure, and operating at peak performance. Cisco SMARTnet offers:

– Fast support from experts: Get direct access to the Cisco Technical Assistance Center (TAC), which is staffed by thousands of Cisco professionals.
– Online self-help support:Gain access to extensive support resources 24 hours a day, 365 days a year through Cisco’s online knowledge base, communities, resources, and tools. The table below (Cisco SMARTnet Service Resources) shows the support resources available with SMARTnet.
– Ongoing OS updates and upgrades: Within your licensed feature set, you get ongoing OS support for both minor and major OS releases.
– Advance hardware replacement: The right level of hardware support helps minimize downtime.
– Smart, proactive diagnostics: Cisco Smart Call Home is an optional, embedded feature that allows you to gain critical insight and immediate alerts on core network devices to help you quickly identify and resolve issues.

Features
Number of years1 year(s)
Next Business Day (NBD)Yes
Service time (days x hours)5x8
Response time4 h
CompatibilityCisco WS-C3850-12S-S
Technical details
Number of years1 year(s)
Next Business Day (NBD)Yes
Service time (days x hours)5x8
Response time4 h
CompatibilityCisco WS-C3850-12S-S
Part Number CON-SNT-WSC3851S

Onsite Maintenance is as easy as 1, 2, 3, 4. Contact us for further information 24x7 on our sales number.

1: Plug and Play (400-3kVA) - Extended Warranty Contracts from 1 to 5 years from £9.99 per month ex VAT

For plug & play UPS Critical Power offers you a full range of distributed service packs. These competitively priced turn-key solutions optimize your UPS performances and enhance the availability of your equipment while meeting your financial constraints and technical requirements.

Warranty Plus Extends your warranty up to 3 years, next working day replacement
Critical Power Supplies - Cisco smartnet image 1
Warranty Plus Extends your warranty up to 5 years, next working day replacement
Critical Power Supplies - Cisco smartnet image 2
Intervention, Provides one preventative maintenance visit, planned visit  
Critical Power Supplies - Cisco smartnet image 3
Battery Plus, Provides replacement batteries to site, next working day replacement
Critical Power Supplies - Cisco smartnet image 4
Warranty One Extends your warranty up to 1 year, next working day replacement  
Critical Power Supplies - Cisco smartnet image 5


2: Hardwired (4kVA Upwards– Onsite Maintenance Contracts from 1 to 5 years from £49.99 per month ex VAT

No matter what, your UPS, Generator, Cooling, Switchgear or Electrical Hardware must be ready to perform at all times. While every power solution we supply is backed-up by a comprehensive warranty with the manufacturer, maintenance plans to ensure business continuity are highly recommended, particularly for UPS systems from 1kVA. In particular, the battery set is of prime importance, and must be in good working order. With other consumables, such as fans and DC capacitors requiring regular maintenance and inspection logs reviewed to predict potential future problems.

Services Included

Silver Level

Gold Level

Platinum Level

 

Technical Hotline 24/7
Yes
Yes
Yes
Critical Power Supplies - Cisco smartnet image 6
Preventative Maintenance
Yes
Yes
Yes
Critical Power Supplies - Cisco smartnet image 7
Remote Monitoring 24/7
Yes
Yes
Yes
Critical Power Supplies - Cisco smartnet image 8
Firmware Upgrades
Yes
Yes
Yes
Critical Power Supplies - Cisco smartnet image 9
Emergency Response
Yes
Yes
Yes
Critical Power Supplies - Cisco smartnet image 10
Labour
Yes
Yes
Yes
Critical Power Supplies - Cisco smartnet image 11
Parts
Yes
Yes
Yes
Critical Power Supplies - Cisco smartnet image 12
Monthly Event/Status Report
option
option
option
Critical Power Supplies - Cisco smartnet image 13
Onsite Crash Kit
option
option
option
Critical Power Supplies - Cisco smartnet image 14
Response Time
12 working hours
8 working hours
4 clock hours
Critical Power Supplies - Cisco smartnet image 15

 

3: 24x7 Remote Monitoring Contracts from 1 month to 5 years from £29.99 per month ex VAT

Remote monitoring of UPS, Generators, Air Conditioning, Site Access and Environmental Systems is essential to allow swift offsite investigation of fault reports and real-time monitoring of the site status, allowing the correct response to be created and dispatched to site.

Engineer Installation and configuration during normal hours
Critical Power Supplies - Cisco smartnet image 16
24x7 flexible status and remote monitoring.      
Critical Power Supplies - Cisco smartnet image 17
Encrypted communication, allowing safe offsite monitoring    
Critical Power Supplies - Cisco smartnet image 18
Alarms and events emailed and SMS texted automatically    
Critical Power Supplies - Cisco smartnet image 19
Firewall Friendly
Critical Power Supplies - Cisco smartnet image 20
Cloud based status overview and multiple sites status on one screen
Critical Power Supplies - Cisco smartnet image 21
Allows First Fix Response to Site
Critical Power Supplies - Cisco smartnet image 22


>

4. IR Thermal Imaging Surveys - Infrared electrical inspection. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.

Detect system overloads, loose defective components and damaged switchgear. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.

Infrared thermography is used to find areas of excess heat (caused by increased resistance) so that problems can be corrected before a component fails, causing damage to the component, creating safety hazards and productivity loss. Because increased heating is a sign of failure, infrared is the best diagnostic tool available for finding these hot connections in the early stages of degeneration.

.

Let us know what you think of this product

If you have purchased this from us in the past then please take some time to review the product, along with the quality of service you received from us!