APC (1) Complete AC Output Capacitor Replacement Service Labor for (1) MGE product - WACOUTCAP-MP-00
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On-demand Services Features & Benefits
System cleaning Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.
Service Summary Report Provides a detailed report of work performed including recommendations for service to ensure optimal performance
Labor and travel expenses included Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Functional verification During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
7×24 Upgrade option If you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.
Free firmware upgrades Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.
Experienced Certified Field Service Engineer Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Environmental inspection In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.Onsite Maintenance
Onsite Maintenance is as easy as 1, 2, 3, 4. Contact us for further information 24×7 on our sales number.
1: Plug and Play (400-3kVA) – Extended Warranty Contracts from 1 to 5 years from £5.99 per month ex VAT
For plug & play UPS Critical Power offers you a full range of distributed service packs. These competitively priced turn-key solutions optimize your UPS performances and enhance the availability of your equipment while meeting your financial constraints and technical requirements.
Warranty Plus Extends your warranty up to 3 years, next working day replacement Warranty Plus Extends your warranty up to 5 years, next working day replacement Intervention, Provides one preventative maintenance visit, planned visit Battery Plus, Provides replacement batteries to site, next working day replacement Warranty One Extends your warranty up to 1 year, next working day replacement
2: Hardwired (4kVA Upwards– Onsite Maintenance Contracts from 1 to 5 years from £49.99 per month ex VAT
No matter what, your UPS, Generator, Cooling, Switchgear or Electrical Hardware must be ready to perform at all times. While every power solution we supply is backed-up by a comprehensive warranty with the manufacturer, maintenance plans to ensure business continuity are highly recommended, particularly for UPS systems from 1kVA. In particular, the battery set is of prime importance, and must be in good working order. With other consumables, such as fans and DC capacitors requiring regular maintenance and inspection logs reviewed to predict potential future problems.
Technical Hotline 24/7 Yes Yes Yes Preventative Maintenance Yes Yes Yes Remote Monitoring 24/7 Yes Yes Yes Firmware Upgrades Yes Yes Yes Emergency Response Yes Yes Yes Labour Yes Yes Yes Parts Yes Yes Yes Monthly Event/Status Report option option option Onsite Crash Kit option option option Response Time 12 working hours 8 working hours 4 clock hours
3: 24×7 Remote Monitoring Contracts from 1 month to 5 years from £29.99 per month ex VAT
Remote monitoring of UPS, Generators, Air Conditioning, Site Access and Environmental Systems is essential to allow swift offsite investigation of fault reports and real-time monitoring of the site status, allowing the correct response to be created and dispatched to site.
Engineer Installation and configuration during normal hours 24×7 flexible status and remote monitoring. Encrypted communication, allowing safe offsite monitoring Alarms and events emailed and SMS texted automatically Firewall Friendly Cloud based status overview and multiple sites status on one screen Allows First Fix Response to Site
4. IR Thermal Imaging Surveys – Infrared electrical inspection. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.
Detect system overloads, loose defective components and damaged switchgear. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.
Infrared thermography is used to find areas of excess heat (caused by increased resistance) so that problems can be corrected before a component fails, causing damage to the component, creating safety hazards and productivity loss. Because increased heating is a sign of failure, infrared is the best diagnostic tool available for finding these hot connections in the early stages of degeneration.
Shown below is a small selection of some of our customers we have helped through understanding clients challenges and implementing our unique approach to helping clients built around: listening to our clients, understanding the challenges they face and providing a range of options which compliments their requirements. Our aim is not to sell products but provide solutions with the help of our in house Power Consultants and Electricians.