SKU: WADVULTRA-PX-37 Category: Brand: APC

APC (1) Year Advantage Ultra Service Plan for (1) Symmetra PX UPS 70kVA 80 or 100 frame UPS and/or PDU - WADVULTRA-PX-37

We are an APC Premier Partner!

This product has been Discontinued


    • Description

      Service Plans Features & Benefits

      Serviceability

      Parts included or available at a discount Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.

      Service Summary Report Provides a detailed report of work performed including recommendations for service to ensure optimal performance

      Technical support Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.

      EcoStruxure Asset Advisor EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.

      Environmental inspection In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.

      Labor and travel expenses included Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.

      Onsite diagnostics & repair While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.

      Experienced Certified Field Service Engineer Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.

      Flexible on site response times Choose an on site response time that best meets your business requirements and budget

    • Onsite Maintenance

      Onsite Maintenance is as easy as 1, 2, 3, 4. Contact us for further information 24×7 on our sales number.

      1: Plug and Play (400-3kVA) – Extended Warranty Contracts from 1 to 5 years from £5.99 per month ex VAT

      For plug & play UPS Critical Power offers you a full range of distributed service packs. These competitively priced turn-key solutions optimize your UPS performances and enhance the availability of your equipment while meeting your financial constraints and technical requirements.

      Warranty Plus Extends your warranty up to 3 years, next working day replacementGreen tick
      Warranty Plus Extends your warranty up to 5 years, next working day replacementGreen tick
      Intervention, Provides one preventative maintenance visit, planned visitGreen tick
      Battery Plus, Provides replacement batteries to site, next working day replacementGreen tick
      Warranty One Extends your warranty up to 1 year, next working day replacementGreen tick

      2: Hardwired (4kVA Upwards– Onsite Maintenance Contracts from 1 to 5 years from £49.99 per month ex VAT

      No matter what, your UPS, Generator, Cooling, Switchgear or Electrical Hardware must be ready to perform at all times. While every power solution we supply is backed-up by a comprehensive warranty with the manufacturer, maintenance plans to ensure business continuity are highly recommended, particularly for UPS systems from 1kVA. In particular, the battery set is of prime importance, and must be in good working order. With other consumables, such as fans and DC capacitors requiring regular maintenance and inspection logs reviewed to predict potential future problems.

      Services Included

      Silver Level

      Gold Level

      Platinum Level

       

      Technical Hotline 24/7YesYesYesGreen tick
      Preventative MaintenanceYesYesYesGreen tick
      Remote Monitoring 24/7YesYesYesGreen tick
      Firmware UpgradesYesYesYesGreen tick
      Emergency ResponseYesYesYesGreen tick
      LabourYesYesYesGreen tick
      PartsYesYesYesGreen tick
      Monthly Event/Status ReportoptionoptionoptionGreen tick
      Onsite Crash KitoptionoptionoptionGreen tick
      Response Time12 working hours8 working hours4 clock hoursGreen tick

      3: 24×7 Remote Monitoring Contracts from 1 month to 5 years from £29.99 per month ex VAT

      Remote monitoring of UPS, Generators, Air Conditioning, Site Access and Environmental Systems is essential to allow swift offsite investigation of fault reports and real-time monitoring of the site status, allowing the correct response to be created and dispatched to site.

      Engineer Installation and configuration during normal hoursGreen tick
      24×7 flexible status and remote monitoring.Green tick
      Encrypted communication, allowing safe offsite monitoringGreen tick
      Alarms and events emailed and SMS texted automaticallyGreen tick
      Firewall FriendlyGreen tick
      Cloud based status overview and multiple sites status on one screenGreen tick
      Allows First Fix Response to SiteGreen tick

      4. IR Thermal Imaging Surveys – Infrared electrical inspection. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.

      Detect system overloads, loose defective components and damaged switchgear. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.

      Infrared thermography is used to find areas of excess heat (caused by increased resistance) so that problems can be corrected before a component fails, causing damage to the component, creating safety hazards and productivity loss. Because increased heating is a sign of failure, infrared is the best diagnostic tool available for finding these hot connections in the early stages of degeneration.

    • Downloads

    We are here when you need us most

    As a client of Critical Power Supplies you can expect 24×7 support whether on the phone, email or on site because we always deliver on our promise to keep you operational and your satisfaction is paramount to everything we do.

    Contact us