SKU: WADVEAA-AA-03 Categories: ,

APC 1 Yr Advantage EAA Prevent Service Plan for (1) 3P UPS 151 to 500kVA - WADVEAA-AA-03

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  • Description

    EcoStruxure Asset Advisor Features & Benefits

    Premium

    Expert 24×7 monitoring Alleviates the strain on internal staff by engaging experts to provide 24-hour NOC monitoring of the physical infrastructure, enabling remote troubleshooting for quick resolution of critical incidents.

    Share more to get more Get more value from your data by connecting to the Schneider cloud. Connect one device and you’ll get alarms and analytics from that device. Connect all devices in your data center and you’ll get the predictive analysis – and if you connect all your data centers you’ll be able to benchmark between them, as well as your peers globally.

    Team chat collaboration Collaborate through chat with your own team and Schneider Electric experts for quick resolution of a problem.

    Incident tracking Incidents are automatically created and tracked, providing easy access to real-time incident status, incident history and chat history between your own team and the Schneider Electric NOC personnel.

    Proactive service dispatch Physical infrastructure threats can be anticipated, identified and resolved quickly and accurately, and potential onsite support dispatched if required.

    EcoStruxure Asset Advisor Report Let us tell you when your fan is about to fail instead of waiting for it to do so. The personalized report provides insights on connected devices, coupled with expert recommendations on how to improve equipment utilization and lifecycle.

    Standard & Premium

    Secure encrypted communication All network communication goes through our secure outbound and encrypted gateway. Outbound https connection from gateway to cloud with 2048 bits through port 443.

    EcoStruxure IT App Always connected to your physical infrastructure, showing live sensor data and device details directly on your mobile.

    Live data on app Always connected to your physical infrastructure, showing live sensor data and device details directly on your smartphone.

    Alarms on app Customers are immediately notified via Smartphone and/or phone call as critical events occurs, allowing for fast issue resolution and minimized downtime.

    Cyber security A cyber-secure connection provides improved security for your infrastructure devices, and machine data forms the basis of operational insights and analytics, aimed at reducing equipment maintenance costs.

    Multi-vendor equipment support Remove the need for multiple monitoring platforms by managing an extensive range of networked Schneider Electric devices including: 1phase and 3phase UPSs, power distribution units, cooling, environmental and other data center devices. 3rd party devices can be monitored, provided these devices have an IP port with SNMP or Modbus TCP and deliver useful information.

  • Onsite Maintenance

    Onsite Maintenance is as easy as 1, 2, 3, 4. Contact us for further information 24×7 on our sales number.

    1: Plug and Play (400-3kVA) – Extended Warranty Contracts from 1 to 5 years from £5.99 per month ex VAT

    For plug & play UPS Critical Power offers you a full range of distributed service packs. These competitively priced turn-key solutions optimize your UPS performances and enhance the availability of your equipment while meeting your financial constraints and technical requirements.

    Warranty Plus Extends your warranty up to 3 years, next working day replacementGreen tick
    Warranty Plus Extends your warranty up to 5 years, next working day replacementGreen tick
    Intervention, Provides one preventative maintenance visit, planned visitGreen tick
    Battery Plus, Provides replacement batteries to site, next working day replacementGreen tick
    Warranty One Extends your warranty up to 1 year, next working day replacementGreen tick

    2: Hardwired (4kVA Upwards– Onsite Maintenance Contracts from 1 to 5 years from £49.99 per month ex VAT

    No matter what, your UPS, Generator, Cooling, Switchgear or Electrical Hardware must be ready to perform at all times. While every power solution we supply is backed-up by a comprehensive warranty with the manufacturer, maintenance plans to ensure business continuity are highly recommended, particularly for UPS systems from 1kVA. In particular, the battery set is of prime importance, and must be in good working order. With other consumables, such as fans and DC capacitors requiring regular maintenance and inspection logs reviewed to predict potential future problems.

    Services Included

    Silver Level

    Gold Level

    Platinum Level

     

    Technical Hotline 24/7YesYesYesGreen tick
    Preventative MaintenanceYesYesYesGreen tick
    Remote Monitoring 24/7YesYesYesGreen tick
    Firmware UpgradesYesYesYesGreen tick
    Emergency ResponseYesYesYesGreen tick
    LabourYesYesYesGreen tick
    PartsYesYesYesGreen tick
    Monthly Event/Status ReportoptionoptionoptionGreen tick
    Onsite Crash KitoptionoptionoptionGreen tick
    Response Time12 working hours8 working hours4 clock hoursGreen tick

    3: 24×7 Remote Monitoring Contracts from 1 month to 5 years from £29.99 per month ex VAT

    Remote monitoring of UPS, Generators, Air Conditioning, Site Access and Environmental Systems is essential to allow swift offsite investigation of fault reports and real-time monitoring of the site status, allowing the correct response to be created and dispatched to site.

    Engineer Installation and configuration during normal hoursGreen tick
    24×7 flexible status and remote monitoring.Green tick
    Encrypted communication, allowing safe offsite monitoringGreen tick
    Alarms and events emailed and SMS texted automaticallyGreen tick
    Firewall FriendlyGreen tick
    Cloud based status overview and multiple sites status on one screenGreen tick
    Allows First Fix Response to SiteGreen tick

    4. IR Thermal Imaging Surveys – Infrared electrical inspection. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.

    Detect system overloads, loose defective components and damaged switchgear. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.

    Infrared thermography is used to find areas of excess heat (caused by increased resistance) so that problems can be corrected before a component fails, causing damage to the component, creating safety hazards and productivity loss. Because increased heating is a sign of failure, infrared is the best diagnostic tool available for finding these hot connections in the early stages of degeneration.

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As a client of Critical Power Supplies you can expect 24×7 support whether on the phone, email or on site because we always deliver on our promise to keep you operational and your satisfaction is paramount to everything we do.

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