SKU: WG35T10KH2B2RFU Category:

APC Refresh-UPS MGE Galaxy 3500 10kVA 400V with 2 Batt Modules, Start-up 5X8, RMS and 2 Yrs Service Plan - WG35T10KH2B2RFU

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  • Description

    Modernization Services Features & Benefits

    Features

    Refresh UPS service details: 1. Assessment: Old system and installation assessment, evaluation of current needs & new solution recommendations. 2. A new solution: Overall replacement solution with the latest and most adapted UPS, including advanced operational and diagnostic features, with the best efficiency performance. 3. Installation and Start-Up: Unit start-up by a certified Schneider Electric engineer; Basic operator training for key staff during start-up on the chosen solution; Electrical installation of new solution (optional). 4. Comprehensive service: Comprehensive system support, including parts, labor, and next business day response time; Access to Schneider latest Remote Monitoring and phone technical support. 5. Environmentally compliant removal/disposal: Packaging of obsolete equipment on site; Disposal and recycling of removed equipment; Green disposal

    MPRS service details: 1. Updates to the latest system technologies available. 2. Replacement of critical modular components by our certified technician. 3. Environmentally responsible disposal of old components. 4. One-year Advantage Service Plan.

    Cooling Modernization services details: 1. Assessment: Old system and installation assessment, evaluation of current needs & new solution recommendations. 2. A new solution: Overall replacement solution with the latest and most adapted cooling unit. 3. Installation and Start-Up: Unit start-up by a certified Schneider Electric engineer; Basic operator training for key staff during start-up on the chosen solution; Electrical installation of new solution (optional). 4. EcoStruxure IT App. 5.Environmentally compliant removal/disposal: Packaging of obsolete equipment on site; Disposal and recycling of removed equipment; Green disposal.

    Convenience

    Reduce or Optimize TCO Reduce total cost of ownership through upgrades and proactive replacement of parts with MPRS. Or optimize your TCO with a more energy-efficient solution.

    Reduce Maintenance Reduced maintenance and service costs, and higher efficiencies over equipment lifetime.

    Reduce downtime risks Reduce downtime due to proavtive replacement of wearing components with MPRS. Minimized downtime risks with a new UPS and/or Cooling assets.

    Technical Expertise Expertise in building a tailored solution to meet your requirements and budget constraints.

    Peace of Mind Enjoy peace of mind knowing your aging infrastructure is protected and operating at manufacturer’s specifications.

    Enhanced Reliability Secure reliability and an extended support life of your system for the years to come.

  • Onsite Maintenance

    Onsite Maintenance is as easy as 1, 2, 3, 4. Contact us for further information 24×7 on our sales number.

    1: Plug and Play (400-3kVA) – Extended Warranty Contracts from 1 to 5 years from £5.99 per month ex VAT

    For plug & play UPS Critical Power offers you a full range of distributed service packs. These competitively priced turn-key solutions optimize your UPS performances and enhance the availability of your equipment while meeting your financial constraints and technical requirements.

    Warranty Plus Extends your warranty up to 3 years, next working day replacementGreen tick
    Warranty Plus Extends your warranty up to 5 years, next working day replacementGreen tick
    Intervention, Provides one preventative maintenance visit, planned visitGreen tick
    Battery Plus, Provides replacement batteries to site, next working day replacementGreen tick
    Warranty One Extends your warranty up to 1 year, next working day replacementGreen tick

    2: Hardwired (4kVA Upwards– Onsite Maintenance Contracts from 1 to 5 years from £49.99 per month ex VAT

    No matter what, your UPS, Generator, Cooling, Switchgear or Electrical Hardware must be ready to perform at all times. While every power solution we supply is backed-up by a comprehensive warranty with the manufacturer, maintenance plans to ensure business continuity are highly recommended, particularly for UPS systems from 1kVA. In particular, the battery set is of prime importance, and must be in good working order. With other consumables, such as fans and DC capacitors requiring regular maintenance and inspection logs reviewed to predict potential future problems.

    Services Included

    Silver Level

    Gold Level

    Platinum Level

     

    Technical Hotline 24/7YesYesYesGreen tick
    Preventative MaintenanceYesYesYesGreen tick
    Remote Monitoring 24/7YesYesYesGreen tick
    Firmware UpgradesYesYesYesGreen tick
    Emergency ResponseYesYesYesGreen tick
    LabourYesYesYesGreen tick
    PartsYesYesYesGreen tick
    Monthly Event/Status ReportoptionoptionoptionGreen tick
    Onsite Crash KitoptionoptionoptionGreen tick
    Response Time12 working hours8 working hours4 clock hoursGreen tick

    3: 24×7 Remote Monitoring Contracts from 1 month to 5 years from £29.99 per month ex VAT

    Remote monitoring of UPS, Generators, Air Conditioning, Site Access and Environmental Systems is essential to allow swift offsite investigation of fault reports and real-time monitoring of the site status, allowing the correct response to be created and dispatched to site.

    Engineer Installation and configuration during normal hoursGreen tick
    24×7 flexible status and remote monitoring.Green tick
    Encrypted communication, allowing safe offsite monitoringGreen tick
    Alarms and events emailed and SMS texted automaticallyGreen tick
    Firewall FriendlyGreen tick
    Cloud based status overview and multiple sites status on one screenGreen tick
    Allows First Fix Response to SiteGreen tick

    4. IR Thermal Imaging Surveys – Infrared electrical inspection. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.

    Detect system overloads, loose defective components and damaged switchgear. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.

    Infrared thermography is used to find areas of excess heat (caused by increased resistance) so that problems can be corrected before a component fails, causing damage to the component, creating safety hazards and productivity loss. Because increased heating is a sign of failure, infrared is the best diagnostic tool available for finding these hot connections in the early stages of degeneration.

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As a client of Critical Power Supplies you can expect 24×7 support whether on the phone, email or on site because we always deliver on our promise to keep you operational and your satisfaction is paramount to everything we do.

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