SKU: SDU 10000 TM Categories: , , , Brand: Riello Tag:

Riello Sentinel Dual 10kVA Online (UPS) - SDU 10000 TM

  • In Stock, 3 Available to order.
  • Order within for delivery on .

£2660.04 Ex VAT
£3192.05 Inc VAT

Delivery Costs

Find below some of our pricing costs for Critical Power Supplies online store.

England, Wales and Scottish Lowlands

2 to 3 Working Days - £4.99.
Next Working Day - £9.99.
Pre Noon, Pre 10:30am - Contact Us.

Scottish Lowlands Postcodes
AB1 - AB3, AB23, AB30 - AB36, AB41 - AB45, AB51 - AB55, DD4, DD7, DD8, DD11, FK17, G84, PA20 - PA33, PA35 - PA37, PA41 - PA49, PA60 - PA68, PA70 - PA78, FK10, DG1 - DG14, DG16, DD1, DD2, DG7, KA1 - KA30, PA17, G60 - G62, G64, G66, G81, EH21, EH31 - EH36, EH39, EH40 - EH42, G46, G77, G78, PA1, PA3 - PA10, PA12, EH1 - EH10, EH12 - EH17, EH21, EH28, EH29, FK1 - FK6, DD6, KY1 - KY12, KY14 - KY16, G1 - G5, G9, G11, G12, G14, G15, G20, G21, G31, G32, G40 - G43, G45, G51, G53, G76, IV1 - IV28, IV40 - IV49, IV51 - IV56, KW1 - KW3, KW5 - KW14, PA39, PA40, PH19 - PH25, PH30 - PH44, PA10, PA13, PA15, PA16, PA18, PA19, EH10, EH18, EH19, EH23 - EH26, EH37, AB38, AB56, IV30 - IV32, IV36, EH46, G33, G67 - G69, G71 - G75, ML1 - ML11, KW1, KW15 - KW17, PH1 - PH10, PH13 - PH18, EH26, EH38, EH43 - EH45, TD1 - TD12, TD14, TD15, ZE1 - ZE3, FK6, G63, EH27, EH47 - EH49, EH52 - EH54, HS1 - HS9

Highlands, Northern Ireland, Channel Islands and Ireland

  • Scottish Highlands
    3 to 5 Working Days - £20

    Scottish Highlands Postcodes
    AB32, AB36 - AB38, AB40 - AB42, AB55, AB56, FK17 - FK99, G83, HS1 - HS9, IV1 - IV29, IV33 - IV63, KA27, KA28, KY1 - KY16, KW1 - KW18, PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, PH49, PH50, ZE1 - ZE4

  • Northern Ireland
    3 to 5 Working Days - £50

  • Channel Islands
    3 to 5 Working Days - £25

  • Ireland
    5 to 7 Working Days - £99

  • Western Europe
    5 to 7 Working Days - £150 DAP
    DAP / Delivered at Place - The seller is deemed to have delivered when the goods are placed at the disposal of the buyer on the arriving means of transport and ready for unloading at the named place of destination. Under DAP terms, the buyer is liable for the freight insurance, import taxes, customs brokerage, and any expenses incurred to unload the cardo from the container at the final destination.

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  • Description

    SDU 10000 TM Overview

    The Sentinel Dual 10000 TM is an excellent choice for any IT equipment or critical infrastructure built with superior power protection. Your mind can rest easy, knowing you won’t lose any data or machine downtime. The Sentinel Dual 10000 TM is built to have a three-phase input and a single phase output allowing flexibility with your power distribution.

    The Sentinel Dual range is built with the double conversion online to ensure protection from; power outages, power sags, overvoltages, power surges, brownouts, electrical lines, frequency variation, switching transients and harmonic distortion.

    The Sentinel Dual 10000 TM is rated for 10000 Watts to power your storage servers, networking equipment, monitoring devices and more. The Sentinel Dual range also can be mounted in a tower or rack format with ease, and a rotating display means you can easily monitor your UPS in either orientation.

    Extended Runtime Options

    Extend your runtime for the SDU 10000 TMNeed more runtime? Try the SDU 10000 ER
    SDU 10000 (Required)4 Minutes
    1 x BB SDU 240V A37 Minutes
    2 x BB SDU 240V A311 Minutes
    SDU 10000 ER (Required)No internal batteries but a larger charger.
    1 x BB 1320 240V B133 Minutes
    2 x BB 1320 240V B187 Minutes
    3 x BB 1320 240V B1142 Minutes

    Package includes

    • Manufactured battery pack to UPS cable standard length.
    • USB Cable.
    • Support feet and extensions.
    • Handles for rack installations and screws.
    • Battery expansion plug (ER version only).
    • Manual, Quick start guide and download card.

    Features and Benefits

    • Parallelable up to 2 units.
    • Simplified installation.
    • Operating mode selection Online, Eco, Smart Active, Emergency, Frequency Converter.
    • High battery reliability.
    • High Efficiency up to 95% online mode, 98% eco mode.
    • Low noise level <48dba.
    • Filtered, stabilised and reliable voltage (double conversion on-line technology (VFI compliant with EN62040-3).
    • Battery optimisation.
    • Energy Share on models with IEC output Sockets.
    • Advanced communications.

    Product Drawing

    Front of UPS

    1. Extractable/rotatable display plate
    2. Release slits
    3. Removable front panel
    4. 1/0 Switch
    5. Battery pack connector
    6. Battery pack retention panel

    Rear of UPS

    1. Battery expansion connector
    2. Cooling fan
    3. Communication Card Slot
    4. Remote control terminal
    5. USB communication port
    6. RS232 communication port
    7. EnergyShare sockets (10A max) and overcurrent protection
    8. IEC sockets (16A max) and overcurrent protection
    9. Protection box for IN/OUT connection
  • Technical Data
    Dual Inputno
    Rated power10000 VA
    Voltage380-400-415 Vac (3W+N+PE) 220-230-240 Vac (1W+N+PE)
    Voltage tolerance242 Vac < Vin < 478 Vac @50% LOAD / 318 Vac < Vin < 478 Vac @ 100% LOAD (3W+N+PE) 140 Vac < Vin < 276 Vac @50% LOAD / 184 Vac < Vin < 276 Vac @ 100% LOAD (1W+N+PE)
    Frequency50/60 Hz 5 Hz
    Frequency tolerance50 Hz 20% / 60 Hz 20%
    Power factor>0.98
    Current distorsion?5%
    Voltage tolerance180264 Vac (selectable in Economy Mode and SMART ACTIVE Mode)
    Frequency toleranceSelected frequency 5% (user configurable)
    Number phases1
    Rated power10000 VA
    Active power10000 W
    Crest factor (Ipeak/Irms)3 : 1
    Frequency50/60 Hz selectable
    Voltage distortion with distorcing load<3%
    Voltage distortion with linear load<1%
    Inverter efficiency at rated load95% %
    100% < Load < 110%activates the bypass after 10 min Continues to work on by-pass
    110% < Load < 133%activates the bypass after 1 min shut down after 1 hour
    133% < Load < 150%activates the bypass after 5 s shut down after 10 min
    Load > 150%activates the bypass instantaneously shutdown after 3 s (load > 150%) shutdown after 2 s (load > 200%)
    TypeVRLA AGM lead, maintenance-free
    Typical recharge time46 h
    Parallel kit (to order with the UPS)Yes
    Altitude max1000 m at nominal power (-1% power for every 100 m above 1000 m) 4000 m maximum
    ColorBlack RAL 9005
    CommunicationUSB / DB9 with RS232 and contacts / Slot for communication interface
    Safety complianceEN 62040-1:2008; EN 62040-1/EC:2009; EN 62040-1/A1:2013 and Directive 2014/35/EU
    EMC conformanceEN 62040-2 and Directive 2014/30/EU
    Accessories providedUSB cable; handles kit
    Protection ratingIP20
    Surge capability1 VDR x 300 Joules
    ProtectionsOverload – short-circuit – overvoltage – undervoltage – temperature – low battery
    AC/AC efficiency95%
    Line-Interactive/Smart Active efficiency98%
    Noise (at 1 m)<48 dBA
    Operating temperature0 40 C
    Relative humidity5 – 95% no condensing
    Output socketsTerminal block + 2 IEC 320 C13 + 3 IEC 320 C19
    Weight20+62 kg
    Dimensions (h w d)2 x (448 x 131 x 640) tower – 2 x (3U x 19 x 640) rack mm
    Input phases3/1
    Output phases1
  • Onsite Maintenance

    Onsite Maintenance is as easy as 1, 2, 3, 4. Contact us for further information 24×7 on our sales number.

    1: Plug and Play (400-3kVA) – Extended Warranty Contracts from 1 to 5 years from £5.99 per month ex VAT

    For plug & play UPS Critical Power offers you a full range of distributed service packs. These competitively priced turn-key solutions optimize your UPS performances and enhance the availability of your equipment while meeting your financial constraints and technical requirements.

    Warranty Plus Extends your warranty up to 3 years, next working day replacementGreen tick
    Warranty Plus Extends your warranty up to 5 years, next working day replacementGreen tick
    Intervention, Provides one preventative maintenance visit, planned visitGreen tick
    Battery Plus, Provides replacement batteries to site, next working day replacementGreen tick
    Warranty One Extends your warranty up to 1 year, next working day replacementGreen tick

    2: Hardwired (4kVA Upwards– Onsite Maintenance Contracts from 1 to 5 years from £49.99 per month ex VAT

    No matter what, your UPS, Generator, Cooling, Switchgear or Electrical Hardware must be ready to perform at all times. While every power solution we supply is backed-up by a comprehensive warranty with the manufacturer, maintenance plans to ensure business continuity are highly recommended, particularly for UPS systems from 1kVA. In particular, the battery set is of prime importance, and must be in good working order. With other consumables, such as fans and DC capacitors requiring regular maintenance and inspection logs reviewed to predict potential future problems.

    Services Included

    Silver Level

    Gold Level

    Platinum Level


    Technical Hotline 24/7YesYesYesGreen tick
    Preventative MaintenanceYesYesYesGreen tick
    Remote Monitoring 24/7YesYesYesGreen tick
    Firmware UpgradesYesYesYesGreen tick
    Emergency ResponseYesYesYesGreen tick
    LabourYesYesYesGreen tick
    PartsYesYesYesGreen tick
    Monthly Event/Status ReportoptionoptionoptionGreen tick
    Onsite Crash KitoptionoptionoptionGreen tick
    Response Time12 working hours8 working hours4 clock hoursGreen tick

    3: 24×7 Remote Monitoring Contracts from 1 month to 5 years from £29.99 per month ex VAT

    Remote monitoring of UPS, Generators, Air Conditioning, Site Access and Environmental Systems is essential to allow swift offsite investigation of fault reports and real-time monitoring of the site status, allowing the correct response to be created and dispatched to site.

    Engineer Installation and configuration during normal hoursGreen tick
    24×7 flexible status and remote monitoring.Green tick
    Encrypted communication, allowing safe offsite monitoringGreen tick
    Alarms and events emailed and SMS texted automaticallyGreen tick
    Firewall FriendlyGreen tick
    Cloud based status overview and multiple sites status on one screenGreen tick
    Allows First Fix Response to SiteGreen tick

    4. IR Thermal Imaging Surveys – Infrared electrical inspection. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.

    Detect system overloads, loose defective components and damaged switchgear. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.

    Infrared thermography is used to find areas of excess heat (caused by increased resistance) so that problems can be corrected before a component fails, causing damage to the component, creating safety hazards and productivity loss. Because increased heating is a sign of failure, infrared is the best diagnostic tool available for finding these hot connections in the early stages of degeneration.

  • Downloads

We are here when you need us most

As a client of Critical Power Supplies you can expect 24×7 support whether on the phone, email or on site because we always deliver on our promise to keep you operational and your satisfaction is paramount to everything we do.

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