Vertiv Avocent 4YGLD-SV maintenance/support fee 4 year(s) - 4YGLD-SV

Avocent warrants to the first person, firm, association or corporation for whom the Avocent product (“Product”) is originally installed for use (the “User”) that this Product is and will be free of defects in material and workmanship for period of 90 days from the date of purchase by the User. The User shall have the option to register this Product at any time within 90 days of the date of purchase to ensure Warranty support and access to Product updates during the 90-day Warranty period. If the User registers the Product within 90 days of purchase, the Warranty period shall be automatically extended at no additional charge to a period of 24 months from the date of original purchase. The Warranty period for government customers, and customers located in Europe, is 24 months, without a requirement to register the Product. This Warranty is not transferable or assignable without the prior written permission of Avocent.

Onsite Maintenance is as easy as 1, 2, 3, 4. Contact us for further information 24×7 on our sales number.

1: Plug and Play (400-3kVA) – Extended Warranty Contracts from 1 to 5 years from £5.99 per month ex VAT

For plug & play UPS Critical Power offers you a full range of distributed service packs. These competitively priced turn-key solutions optimize your UPS performances and enhance the availability of your equipment while meeting your financial constraints and technical requirements.

Warranty Plus Extends your warranty up to 3 years, next working day replacement
Warranty Plus Extends your warranty up to 5 years, next working day replacement
Intervention, Provides one preventative maintenance visit, planned visit
Battery Plus, Provides replacement batteries to site, next working day replacement
Warranty One Extends your warranty up to 1 year, next working day replacement

2: Hardwired (4kVA Upwards– Onsite Maintenance Contracts from 1 to 5 years from £49.99 per month ex VAT

No matter what, your UPS, Generator, Cooling, Switchgear or Electrical Hardware must be ready to perform at all times. While every power solution we supply is backed-up by a comprehensive warranty with the manufacturer, maintenance plans to ensure business continuity are highly recommended, particularly for UPS systems from 1kVA. In particular, the battery set is of prime importance, and must be in good working order. With other consumables, such as fans and DC capacitors requiring regular maintenance and inspection logs reviewed to predict potential future problems.

Services Included	Silver Level	Gold Level	Platinum Level
Technical Hotline 24/7	Yes	Yes	Yes
Preventative Maintenance	Yes	Yes	Yes
Remote Monitoring 24/7	Yes	Yes	Yes
Firmware Upgrades	Yes	Yes	Yes
Emergency Response	Yes	Yes	Yes
Labour	Yes	Yes	Yes
Parts	Yes	Yes	Yes
Monthly Event/Status Report	option	option	option
Onsite Crash Kit	option	option	option
Response Time	12 working hours	8 working hours	4 clock hours

3: 24×7 Remote Monitoring Contracts from 1 month to 5 years from £29.99 per month ex VAT

Remote monitoring of UPS, Generators, Air Conditioning, Site Access and Environmental Systems is essential to allow swift offsite investigation of fault reports and real-time monitoring of the site status, allowing the correct response to be created and dispatched to site.

Engineer Installation and configuration during normal hours
24×7 flexible status and remote monitoring.
Encrypted communication, allowing safe offsite monitoring
Alarms and events emailed and SMS texted automatically
Firewall Friendly
Cloud based status overview and multiple sites status on one screen
Allows First Fix Response to Site

4. IR Thermal Imaging Surveys – Infrared electrical inspection. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.

Detect system overloads, loose defective components and damaged switchgear. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.

Infrared thermography is used to find areas of excess heat (caused by increased resistance) so that problems can be corrected before a component fails, causing damage to the component, creating safety hazards and productivity loss. Because increased heating is a sign of failure, infrared is the best diagnostic tool available for finding these hot connections in the early stages of degeneration.

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