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Hewlett packard enterprise 1y nbd

Product (ex VAT):
Discontinued
Product (inc VAT):
Discontinued

HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.* The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.

Features
Next Business Day (NBD)Yes
Number of years1 year(s)
Compatible products2408 FCoE Converged Switch
Part Number U1LA3PE

Onsite Maintenance is as easy as 1, 2, 3, 4. Contact us for further information 24x7 on our sales number.

1: Plug and Play (400-3kVA) - Extended Warranty Contracts from 1 to 5 years from £9.99 per month ex VAT

For plug & play UPS Critical Power offers you a full range of distributed service packs. These competitively priced turn-key solutions optimize your UPS performances and enhance the availability of your equipment while meeting your financial constraints and technical requirements.

Warranty Plus Extends your warranty up to 3 years, next working day replacement
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Warranty Plus Extends your warranty up to 5 years, next working day replacement
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Intervention, Provides one preventative maintenance visit, planned visit  
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Battery Plus, Provides replacement batteries to site, next working day replacement
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Warranty One Extends your warranty up to 1 year, next working day replacement  
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2: Hardwired (4kVA Upwards– Onsite Maintenance Contracts from 1 to 5 years from £49.99 per month ex VAT

No matter what, your UPS, Generator, Cooling, Switchgear or Electrical Hardware must be ready to perform at all times. While every power solution we supply is backed-up by a comprehensive warranty with the manufacturer, maintenance plans to ensure business continuity are highly recommended, particularly for UPS systems from 1kVA. In particular, the battery set is of prime importance, and must be in good working order. With other consumables, such as fans and DC capacitors requiring regular maintenance and inspection logs reviewed to predict potential future problems.

Services Included

Silver Level

Gold Level

Platinum Level

 

Technical Hotline 24/7
Yes
Yes
Yes
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Preventative Maintenance
Yes
Yes
Yes
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Remote Monitoring 24/7
Yes
Yes
Yes
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Firmware Upgrades
Yes
Yes
Yes
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Emergency Response
Yes
Yes
Yes
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Labour
Yes
Yes
Yes
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Parts
Yes
Yes
Yes
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Monthly Event/Status Report
option
option
option
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Onsite Crash Kit
option
option
option
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Response Time
12 working hours
8 working hours
4 clock hours
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3: 24x7 Remote Monitoring Contracts from 1 month to 5 years from £29.99 per month ex VAT

Remote monitoring of UPS, Generators, Air Conditioning, Site Access and Environmental Systems is essential to allow swift offsite investigation of fault reports and real-time monitoring of the site status, allowing the correct response to be created and dispatched to site.

Engineer Installation and configuration during normal hours
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24x7 flexible status and remote monitoring.      
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Encrypted communication, allowing safe offsite monitoring    
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Alarms and events emailed and SMS texted automatically    
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Firewall Friendly
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Cloud based status overview and multiple sites status on one screen
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Allows First Fix Response to Site
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4. IR Thermal Imaging Surveys - Infrared electrical inspection. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.

Detect system overloads, loose defective components and damaged switchgear. Infrared electrical testing finds hot, dangerous problems quickly. Infrared electrical inspections find hot spots caused by defects in connections and components.

Infrared thermography is used to find areas of excess heat (caused by increased resistance) so that problems can be corrected before a component fails, causing damage to the component, creating safety hazards and productivity loss. Because increased heating is a sign of failure, infrared is the best diagnostic tool available for finding these hot connections in the early stages of degeneration.

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